Knowing your gift card balance before you shop prevents awkward declined transactions. Here are all the ways to check.

Method 1: Check Balance Online

  1. Go to GiftCardMall.com/mygift Navigate to giftcardmall.com/mygift in your browser.
  2. Enter your card details Type in your 16-digit card number, expiration date, and CVV security code.
  3. View your balance Your current balance and recent transaction history will appear on screen.
Also shows transaction history The online portal displays recent purchases and the date/amount of each transaction — helpful for tracking spending.

Method 2: Call the Number on Your Card

Flip your card over and call the customer service number printed on the back. The automated system will ask for your card number and provide your current balance. GiftCardMall's main number is 1-877-426-2551 if you can't locate the number on your card.

Method 3: Ask at the Register

Most retail cashiers can run a balance inquiry on Visa and Mastercard gift cards directly at the point-of-sale terminal. Just hand them your card and ask for a balance check — no purchase required.

Understanding Your Balance

Pending transactions

Some purchases — especially at gas stations, hotels, or car rentals — place a temporary hold that reduces your available balance before the final charge posts. This is normal and the hold typically releases within 1–5 business days.

Monthly fees

After 12 consecutive months of no activity, a monthly service fee may be deducted from your balance. Using the card at least once a year prevents this fee from reducing your funds.

Your balance is lower than expected?

Review your transaction history online. If you see a charge you don't recognize, contact GiftCardMall support at 1-877-426-2551 immediately to report possible unauthorized use.

Tip before you shop Check your balance right before a big purchase. If the total exceeds your balance, you can tell the cashier ahead of time and split the payment instead of having your card declined.